We at Fogle Pump are proud to say that we have achieved an overall customer satisfaction rating of 99%! The questions that we ask on our survey are:
Question #1 - Were our people courteous?
Question #2 - Was the job performed as promised?
Question #3 - Are you satisfied with the results?
Question #4 - Did our employees have a good attitude?
Question #5 - Would you recommend us to others?
Not only do 99% of people enjoy working with us they have had some really nice things to say!
• "On behalf of the congregation of our church, we wish to extend our sincere appreciation for the part you played in securing a well for us. Your very generous discount certainly was a blessing to the church and we will always appreciate the kindness you extended to this fellowship.
We very much enjoyed working with Tom, Andy and Wyatt. All three gentlemen are tremendous representatives of your company.
We also wish to thank you for the past years of service to our congregation. We have always appreciated Greg’s assistance as well as the many other employees at your Colville office. It has been a pleasure to work with Dave. He always had the best interest of the church in mind. He has encouraged us for years to consider a new well and we no doubt should have taken on this endeavor sooner. Along with excellent service, you have given us numerous “breaks” when it came to assisting us with the many ongoing problems we had with our old system. Hopefully with this new well, you can close the “infamous” file you have on this church.
Thank you again Rod, for your generous assistance with our new well. The Lord bless you and your company!"
• "I would like to personally thank all of you for your help in getting me a new well. A special thanks to Tom Baun, Dave Meyer and his co-worker for their hard work and professional experience and knowledge in drilling a new well and what to expect. You guys were great. People in town said you were not the cheapest, but I can say that sometimes you get what you pay for and I feel I got the best. I would recommend you any time."
• "We want to express our gratitude to your professional staff for our recent well drilling experience near Newport. Here are examples of the quality customer service we received from Roger Horton, Tom Baun, Dave Meyer and Gray Rich.
An affordable and thorough price quote was mailed with helpful reading material (e.g. comparable well logs, State regulations, etc.) in a marketing package.
Staff promptly returned phone-calls and kept us informed of schedule status. Tom chose our well location after viewing onsite factors such as topography, geology, and future maintenance of the well and pump. We are especially pleased that his location produced plentiful domestic water at a relatively shallow depth.
Drillers Dave and Gray were personable, efficient and hard-working. Their use of workplace safety measures (e.g. hard hat, climbing harness, hand signals, etc.) was noticeable. We feel their professional skill had much to do with a successful effort.
In summary, we offer our enthusiastic endorsement to Fogle Pump & Supply, Inc. for a job well done."
• "You are a 10 in my book, I was very happy and satisfied on how quickly the job was done from start to finish."
• "Dave and Ron persevered when others might have taken an easier way, to reduce the casing size when drilling became difficult. We have a fabulous well, 6" casing, 715' down and over 100 GPM. These guys are heroes."
• "A special thanks to Vicky in the office. She has been very helpful."
• "Thank you very much for doing a great job! The staff was very courteous and polite."
• "A pleasure to do business with the friendly staff."
• "Marty R. and Richard were very professional and all around good guys. We would recommend them for any drilling. Thanks!"
• "Dennis Rittel is a keeper- you had better hang on to him for dear life. This kind of employee is as rare as a 14lb. Gold nugget. Audie is a gem!"
• "Marty was great! As well as the workers, we could not have asked for better service. Thanks!"
• "Very nice people, and an excellent and professional job."
• "Thanks for a great job to Marty J. and Brian for all your help and assistance."
• "The guys were fun to be around."
• "Brian and his team were awesome; I will be calling him again soon."
• "I appreciate the fact that your guys are always so friendly, honest & knowledgeable."
• "Great service as always. We really appreciate all you do for us!"
• "I was very impressed with your response. Thank you. I am a repeat customer because I received such good service before. I've recommended you to several people."
• "We are so happy and your work crew is something you should be very proud of."
• "Workers were excellent! Marty J. took care of coordinating everything and had excellent communication. He was always available to answer questions."
• "Jason did very professional work. Thanks!"
• "The guys working at Fogle Pump are great! Marc is such a knowledgeable person and does a wonderful job."
• "Jason is excellent to work with and very knowledgeable!"
• "We are enjoying clean, soft water! Thanks!"
• "The entire staff at the Airway Heights office are exceptional people!"
• "Done with honesty and integrity throughout a very difficult and stressful situation. Thank you for your professionalism."
• "Your Technician, John, and the man that helped him did a great job. They are a credit to Fogle. Please pass this along to them."